To better match call trends, we’ve updated our technical support hours as follows:
Monday – Friday: 8 AM to 8 PM (ET)
Saturday: 9 AM to 1 PM (ET) for Rejected Claims & ePrescribing
Sundays and Holidays: Closed
As always, we will continue to provide emergency service during off hours.
RedSail Sponsors “Women in Pharmacy” at ThoughtSpot 2021
RedSail Technologies® is proud to sponsor the third annual “Women in Pharmacy” event following the general session of ThoughtSpot. Frances Nahas, Chief Strategy Officer for RedSail, will kick off the virtual program on August 5 at 6 PM (ET). Join us to celebrate the insightful voices of women in the pharmacy industry and applaud their continued, compassionate efforts.
In December 2021, the iPLEDGE program will be updated to remove the Risk Evaluation and Mitigation Strategy pharmacy network connectivity. This means pharmacies will not be able to get a Risk Management Authorization for isotretinoin through the switch. Pharmacies that dispense isotretinoin will only be able to get an RMA via the iPLEDGE Program website or the IVR system.
CPESN® Introductory Webinar
The Community Pharmacy Enhanced Services Network (CPESN) is reimagining healthcare delivery with patients at the center of care. This clinically integrated network of high-performing pharmacies is growing. Want to know more about the movement? Attend an introductory webinar hosted by a community pharmacy owner.
Since January 1, 2014, CMS has required retail and mail-order pharmacies to submit the following fields on Medicare Part D claims:
Field
Values
Pharmacy Service Type (Field 147-U7)
1-8 and 99
Patient Residence (Field 384-4X)
0, 1, 3, 4, 6, 9, and 11
To ensure claims are not rejected, please populate the above mentioned fields correctly.
SLA and BAA Updates
RedSail continues to implement process improvements to further enhance your customer experience. As part of this effort, we want to update your existing Software License Agreement (SLA) and Business Associate Agreement (BAA) to ensure they remain compliant with the ever-changing healthcare regulatory landscape. This change will provide many benefits to you, including less paperwork going forward, easier processing, and automatic updates with new customer programs.
Note: You will have the option to opt out if any program no longer meets your needs.
If you haven’t already received an email request from OneSpan to sign the updated agreements, please complete this form to initiate the process.
FIP Launches Campaign to Promote Pharmacy Profession
The International Pharmaceutical Federation (FIP) launched its 193 in 93Challenge to promote and celebrate the pharmacy profession. The goal is to have colleagues from all 193 United Nations member countries be represented on its WPD2021 Champions Wall by World Pharmacists Day on September 25.
Surescripts® will sunset SCRIPT Version 10.6 on August 31. If your PMS is on Service Pack 19.1.30l or lower, please update now to enable SCRIPT Version 2017071 and ensure your ePrescription processing is not disrupted.
Take eCare planning to the next level with the new cloud-based RedSail Patient Chart. This free tool integrates directly with NRx® and PrimeCare®, allowing you to log and track patient clinical findings such as lab and vital measurements, allergies, social history, and history of present illness. You will still use your PMS to view and update patients and generate new eCare Plans. You’re just being redirected to an internet browser window to document over time and then submit plans to CPESN® if your pharmacy has signed a CPESN Service Authorization form.
QS/1 has released Service Pack 19.1.35. We encourage you to download and install it at your earliest convenience to receive the latest software enhancements. This service pack includes:
New delivery manifest options
Improved dual eligibility checking
Enhanced returns and credits process
To take advantage of these enhancements, see these instructions for updating your service pack.
Current Releases
Make sure to download the latest service pack to obtain the most recent program changes. The most current service packs are:
