RedSail Technologies® first Customer Townhall: Feedback and Action, was a success. Attendees joined in an open discussion with RedSail executives where the following information was shared:
Critical improvements made in software quality and support
Investments in existing platforms and new technologies
Progress on our new long-term care platform
How PioneerRx® fits into our commitment to independent pharmacy
Where RedSail is headed in the future and how it affects your business
If you were unable to attend, don’t worry! A recording is available on the RedSail Hub.
This month, you will receive a survey via email about QS/1 and our products. Your candid feedback on our products and your customer experience will influence future decision-making and ensure we’re prioritizing what matters most to you.
Thank you, in advance. Keep talking. We’re listening.
NCPDP® New SCRIPT Compliance
Surescripts® is sunsetting SCRIPT Version 10.6. If your pharmacy management system is on Service Pack 19.1.30l or lower, it’s time to update to Version 2017071 to ensure ePrescription processing is not disrupted.
Please review the instructions to update your software by July 31.
Afaxys® Pharma, a #1 provider, is pleased to offer exclusive, discounted pricing to NCPA members on their full line of oral and emergency contraceptives. To access special pricing, you must complete a form to ensure your distributor authorizes it.
The Community Pharmacy Enhanced Services Network (CPESN) is reimagining healthcare delivery with patients at the center of care. This clinically integrated network of high-performing pharmacies is growing. Want to know more about the movement? Attend an introductory webinar hosted by a community pharmacy owner.
Our commitment to continuously improve the customer experience is ever present in the Hub. The portal complements our support center and allows you to discover, connect, and resolve when and where it’s convenient for you.
Key features include:
Interactive Customer Forum
Product-Specific Content
Search Feature
Self-Serve Case Management
Access to the Hub requires registration. If you haven’t signed up yet, click here and complete the form.
Additional Payment for In-Home COVID-19 Vaccine Administration
The Centers for Medicare & Medicaid Services (CMS) has announced, effective June 8, 2021, an additional $35 payment for pharmacists and pharmacy technicians administering the COVID-19 vaccine (per dose) in the home of Medicare patients. This payment is in addition to the standard administration amount (approximately $40 per dose), for a total payment of approximately $75 for a single-dose vaccine or $150 for both doses of a two-dose vaccine.
This is a key announcement for independent pharmacies as they lead in patient at-home vaccination efforts. Find additional information on billing, eligibility, and restrictions here.
NCPA® continues to monitor this process as it develops and will share additional details when they are available.
RedSail continues to implement process improvements to further enhance your customer experience. As part of this effort, we want to update your existing Software License Agreement (SLA) and Business Associate Agreement (BAA) to ensure they remain compliant with the ever-changing healthcare regulatory landscape. This change will provide many benefits to you, including less paperwork going forward, easier processing, and automatic updates with new customer programs.
Note: You will have the option to opt out if any program no longer meets your needs.
If you haven’t already received an email request from OneSpan to sign the updated agreements, please complete this form to initiate the process.
RedSail’s all-new, customizable, cloud-based IVR provides the freedom of a truly modern phone system. Easily update phone scripts, see call analytics, and eliminate outdated hardware. For a limited time, current QS/1 IVR customers pay no fee to switch. This offer, which represents a savings of $350, ends July 16, 2021. Don't miss out!
