MAY 25, 2022

Available Now: Open Ticket with a CSM via the Hub

The Customer Success team is a key part of our strategy to ensure you receive first-rate service and an overall great customer experience. Our Customer Support staff is your first line of contact for resolving issues and answering questions. Our Customer Success Managers (CSMs) step in when you have needs that are outside the scope of a typical support call. This could be facilitating training, exploring new features, or assisting with non-support-related items.

Exciting news! You can now contact the Customer Success team via our award-winning RedSail Hub. If you need help, open a ticket on the Hub and choose Training / CSM from the Request Type drop down. A CSM will promptly respond.

This change allows us to provide faster responses to your requests and also ensures you have an easy way to connect with a CSM.

It’s Not Too Late – Register Today!

Come experience the energy and gain insights at the Integra Conference. We are just TWO WEEKS away from delivering the aha moments that will help move your pharmacy forward. Get connected, have fun, and experience valuable learning opportunities as well as the freedom to explore San Antonio. You will walk away with light-bulb moments and true value that will re-energize your pharmacy operations.

Register before June 1, 2022, for a chance to win up to FOUR tickets to SeaWorld® San Antonio. Don’t wait; sign up today to join us!

Who Wins (and Loses) with 2023 CMS Medicare Rules?!?

Long-term care pharmacy and the LTC industry lobby Congress and the Centers for Medicare & Medicaid Services (CMS) independently and don’t always focus on the same issues. Medicare rules have big impacts on LTC pharmacy and nursing homes – but sometimes in opposite ways. Learn more about the final rule for 2023 Medicare Advantage and Medicare Part D programs on the Integra X Files.

Subscribe today and don’t miss out on the conversations that will help to reshape the future of long-term care pharmacy.

Update PrimeCare^® with Service Pack 37

To ensure the highest quality performance and receive the most up-to-date software enhancements, we encourage you to download Service Pack 19.1.37 for PrimeCare. Service pack enhancements include foreign language labeling law updates, partial fill improvements, nursing home form logic, and more! Download the latest service pack from the Hub or update from within your system.

Current Releases

Make sure to download the latest service pack in order to obtain the most recent program changes. The most current service packs are:

• PrimeCare^® - 19.1.37b
• DocuTrack^® - 7.1.10
• eRx Module^® - 3.0.2
• MSM^™ - 19.1.35

• DeliveryTrack^® - 6.2
• Logix^® - 3.1
• Mevesi^®

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Not registered for the Hub yet? Click here.